1. Home
  2. FAQ
General Questions

Bajiaffi FAQ — All Your Questions Answered in One Place

From registration to payments, bonuses to betting — find answers to all your questions in plain English. Can't find what you're looking for? Reach out to our support team directly.

60+FAQ
8Category
24/7Live Support
in BengaliFull Support
Most Frequently Asked Questions
1
Is registration free?
2
How do I deposit with bKash?
3
How do I claim my welcome bonus?
4
What should I do if I forget my password?
5
How long does a withdrawal take?
Select a Category
Need Help?
If you can't find your question, contact our support team directly.
support@bajiaffi.app
📝
Registration FAQs

Yes, bajiaffiRegistration on bajiaffi is completely free — no sign-up fees or hidden charges. All you need is a valid Bangladeshi mobile number to open an account in just 2 minutes. After registering, you'll receive a special welcome bonus on your first deposit.

To register on bajiaffi, you must be at least 18 years years of age or older. This is a legal requirement. You must provide your date of birth at registration, and a government-issued ID may be requested during KYC verification.

No. Each person may only one account open an account. Multiple accounts are strictly prohibited — if detected, all accounts will be suspended and any funds held may be forfeited.

If you don't receive the OTP, wait 60 seconds first, then click the "Resend" button. Make sure your mobile has a working network connection. If it still doesn't arrive, via live chat Contact support.

Your username is permanent and cannot be changed once set. However, you can update your email address, mobile number, and personal details from Account Settings. KYC verification may be required for certain changes.

Enter the code in the "Referral Code" field on the registration form. If a referral code is used, both parties will receive a special bonus. Referral codes cannot be added after registration — they must be entered at the time of sign-up.

KYC (Know Your Customer) verification is required for security purposes. A copy of your national ID or passport must be submitted before large withdrawals or during account verification. This is to keep your account safe.

Yes, you can request account closure at any time. Please withdraw any remaining balance before the account is deactivated. For self-exclusion, Responsible Gaming View page.
🔐
Login-Related Questions

On the login page, click the "Forgot password?" button. Enter your registered mobile number or email. You'll receive an OTP — use it to set a new password. The entire process takes just 3 minutes.

If you enter the wrong password 5 times in a row, your account Within 15 minutes it locks automatically. Try again after 15 minutes, or reset your password immediately.

Yes, you can be logged in on both mobile and desktop at the same time. If a login occurs from an unfamiliar device, you'll receive an SMS notification. For your security, always log out when you're done.

Go to Account Settings → Security → and enable Two-Factor Authentication. You'll be required to enter an OTP with every login. This is the strongest protection available for your account.

If you no longer have access to your old number, log in using your email or username, then update your number from Settings. If you've lost full access to your account, contact support with your KYC documents.

Change your password immediately and log out of all sessions. Then notify us at support@bajiaffi.app. Our security team will investigate and take the necessary action.

Yes, you can sign in quickly using your Google or Facebook account. Logging in with social login for the first time automatically creates an account. You'll need to add a mobile number afterwards for payments.
💳
Payment Questions

Log in → Payment → Deposit → Select bKash → Enter amount → Send bKash payment to the number provided by bajiaffi → Enter transaction ID → Confirm. Usually within Within 5–15 minutes is added to your balance.

The process is the same as bKash. On the deposit page, select Nagad, enter the amount, send the payment to bajiaffi's Nagad number, and confirm with your transaction ID. Funds are credited within 5–15 minutes.

Minimum deposit at bajiaffi ৳500. There is no cap on the maximum daily deposit, though individual payment methods may have their own limits.

Standard Withdrawal 1–4 hours Processing is completed within this time. During peak hours, it may take up to 24 hours. For large first-time withdrawals requiring KYC verification, additional time may be needed.

Minimum Withdrawal ৳500. To make a withdrawal, your registered mobile number must be linked to your account, and your bKash/Nagad number must match it.

First, wait 30 minutes and try again. If the issue persists, contact live chat support with your payment transaction ID. Keep a screenshot of your bKash/Nagad transaction handy. We'll follow up until the issue is resolved.

on bajiaffi bKash, Nagad, Rocket and bank transfers are accepted. More methods will be added in the future. Credit/debit cards are not directly supported.

A withdrawal may be cancelled if: KYC verification is incomplete, the Wagering Requirement for a bonus has not been met, there is suspicious activity on the account, or the withdrawal number does not match the registered number.

bajiaffi charges no fees of its own on deposits or withdrawals. However, bKash, Nagad, or your bank may apply their own transaction fees.
🎁
Bonus-Related Questions

After completing your first deposit as a new member, you'll automatically 100% Bonus will be added — up to a maximum of ৳10,000. To withdraw the bonus, you must meet the specified Wagering Requirement.

A Wagering Requirement is the condition that determines how many times you must bet with bonus funds before you can withdraw them. For example, 30x means you need to place a total of ৳30,000 in bets on a ৳1,000 bonus. Once the requirement is met, the bonus becomes withdrawable.

Bonus validity depends on the type of bonus. Welcome bonuses typically last 30 days. The terms and conditions for each bonus are listed on the bonus page.

Weekly cashback is credited automatically every Monday at 6:00 AM. A fixed percentage of your total net losses from the previous week is returned as cashback. The rate Rewards on the page.

First, wait 24 hours. If it still hasn't appeared, check Account → Bonus History. If you still can't see it, contact support with a screenshot. Bonuses may be cancelled if fraudulent activity is suspected.

Yes! When a friend registers using your referral code and makes their first deposit, you'll Referral Bonus you'll receive. You can find your referral code in your account profile.

Points are earned automatically with every bet you place. You can redeem points for bonuses, free bets, and special rewards. The higher your VIP level, the faster you accumulate points. Learn more Rewards on the page.

Not all bonuses can be used on every game. Some bonuses apply only to Sports Betting, others only to the casino. The terms and conditions for each bonus specify where it can be used.
🏆
Betting-Related Questions

Log in → go to Sports or Betting → navigate to the Live section. Select a bet from an ongoing match, enter your stake, and confirm. Odds change rapidly in live betting — so act quickly.

No, Cash Out is not available on all bets. If Cash Out is available, a "Cash Out" button will appear on your bet slip. The Cash Out amount may fluctuate depending on the match or event.

Minimum Bet ৳10. The maximum bet depends on the event, market, and your account level.

If a match or event is cancelled, your stake Full Refund will be refunded. Your balance is typically restored within 24 hours. For suspended matches, if play does not resume within the specified timeframe, the bet will be voided.

Yes, you can place Parlay (Accumulator) bets — combine multiple events in a single bet and your odds multiply. More events means a higher potential payout. However, if any one selection loses, the entire bet is lost.

Your bet is placed at the odds displayed when it was confirmed. Any subsequent odds changes will not affect your bet. You can choose how to handle odds changes under the "Accept Odds" setting.

Go to Account → Betting History. You can view full details of all your bets — date, event, odds, outcome, and payout. Use the filters to search by specific date or sport.

Betting limits increase automatically as your VIP level goes up. In special cases, you can also request a limit increase through support, provided your KYC verification is complete.
👤
Account Questions

Go to Login → Account → Profile Settings. You can update your name, email, mobile number, and address. Some changes will require OTP verification.

Go to Account → Notification Settings. You can toggle SMS, email, and push notifications on or off individually. We recommend keeping security-related notifications enabled.

After logging in, your balance is always visible in the top right corner. Tap it to see a breakdown of your main balance, bonus balance, and pending withdrawals.

Go to Settings → Language → select your preferred language. bajiaffi supports multiple languages including Bengali and English. Changes take effect immediately.

Yes. Go to Settings → Responsible Gaming → Close Account and submit a request. Alternatively, contact support directly. Make sure to withdraw your balance before closing your account.

Go to Account → Transaction History to view a full breakdown of your deposits, withdrawals, and bonuses. You can also download the history in PDF or Excel format.

Your account currency generally cannot be changed after registration. In special cases, a change may be possible by contacting support. BDT is the most convenient option for users in Bangladesh.
🛡️
Security Questions

bajiaffi uses TLS 1.3 encryption, brute-force protection, 2FA, and an AI-powered fraud detection system. Keeping your data and funds safe is our top priority.

Always https://bajiaffi.app Use the address. Type it directly into your browser. Do not log in by clicking links received via SMS or email. bajiaffi never sends unsolicited links.

Create a password with at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols. Avoid using your name, date of birth, or common words. Change your password every 3 months.

No. bajiaffi never sells or shares users' personal information with third parties. For more details, visit our Privacy Policy Read.

Change your password immediately, log out of all sessions, and notify us at support@bajiaffi.app. We will freeze your account instantly and launch an investigation.

Our Responsible Gaming This page has full details on self-exclusion, deposit limits, and session limits. Contact support for confidential assistance.
📱
App-Related Questions

bajiaffi App Download Page Download directly from our website. Works on both Android and iOS devices. If it's not yet available on the Google Play Store or App Store, download it directly from our site.

Go to Settings → Security → enable "Install from Unknown Sources". Then download the APK file, open it, and install it. Once installed, turn that setting back off. Learn more on the download page Yes.

A notification will appear at app launch whenever a new update is available. Or go directly to Download Page Download and install the latest version from

First, fully close the app and reopen it. Check your internet connection. If the issue persists, uninstall the app and download the latest version. Still having trouble? Contact our support team.

The app offers faster login, push notifications, quicker loading, and biometric login support. That said, the full experience is available on the browser too. Downloading the app is recommended.

Go to App → Settings → Notifications to turn off specific notification types individually. You can also manage notifications through your phone's system settings.

The bajiaffi app is approximately 30–45 MB. Thanks to its lightweight design, it runs smoothly on older Android and iOS devices too. You just need at least 100 MB of free storage on your phone.
🔍

No results found for your search.
Try searching with different keywords, or contact support directly.

Bajiaffi Support — Always Here for You

Whatever your question, our expert team is always ready — in Bangla, around the clock.

Live Chat Support

Instant help in Bengali, 24/7. Average response time is just 3 minutes. Chat from anywhere — the app or the website.

Email Support

For complex issues, email us at support@bajiaffi.app with full details. You'll receive a thorough response within 24 hours.

Detailed Guide

Step-by-step guides are available for every topic. Learn about deposits, betting, bonuses, and more with images and videos.

Full Service in Bengali

From registration to payment — everything in Bengali. Our support team speaks Bengali too.

Quick Resolution

Most issues are resolved via live chat within 10 minutes. For more complex matters, resolution takes up to 24 hours.

Privacy Guaranteed

All information shared with our support team is kept strictly confidential. Your personal and financial details are never shared with anyone.

Everything You Need to Know About the bajiaffi FAQ

Bajiaffi is Bangladesh's most popular online betting and gaming platform. Millions of members join us every day — for cricket, football, lottery, and Live Casino. This FAQ page was built with all their questions and needs in mind.

Here you'll find clear, straightforward answers covering registration, login, payments, bonuses, betting, account management, security, and the mobile app. If you're having trouble finding what you need, just type any keyword into the search box above.

What if you can't find the question you're looking for?

Our FAQ covers 60+ questions — but we may not have every answer here. In that case, reach us via live chat or at support@bajiaffi.app. Our Bangla-speaking support team is available 24 hours a day.

Tip: Use the search box to look up topics in Bangla or English — try keywords like "bKash", "password", "bonus", or "OTP" to instantly filter relevant questions.

Have a security question?

Bajiaffi's security section covers account protection, password management, and how to avoid fraud. Remember — bajiaffi will never ask for your password or OTP over the phone or via SMS.

This FAQ page is updated regularly. Whenever new questions are added, we publish them here right away.

Responsible Gaming

If you're struggling with gaming addiction or excessive betting, visit our Responsible Gaming On this page, you can set up self-exclusion, deposit limits, and session limits. Your well-being is our top priority.

Contact Options

Live Chat
Click the chat button in the bottom-right corner of any page on the site. You'll get a response in as little as 3 minutes.
Active 24/7
Email Support
For complex issues, please describe the problem in detail. Attaching a screenshot helps us resolve it faster.
support@bajiaffi.app
More Help
For information on terms and conditions, privacy policy, or responsible gaming, see the links below.

Got your answers? Get started now!

Don't wait — register for free on bajiaffi today. Claim your welcome bonus and enjoy the best betting experience in Bangladesh.

Register for Free Sign In App Download
SSL Secured
500,000+ Members
24/7 Support
bKash / Nagad
বাংলা